Learner Assistance

The Student Assistance section is intended as a quick reference for trainees at the University of Toronto who are experiencing an urgent or crisis situation.

This section provides information and links to resources on key issues that may arise, but does not connect you directly to assistance.

If your health or safety, or the health or safety of someone else, is at risk, please call 911 or seek medical attention right away.


Learner Mistreatment

If you are experiencing mistreatment, including incidents of discrimination, harassment, mistreatment and other unprofessional behaviour, connect with us and get assistance.

We are here for you, feel free to contact us if you want to discuss, disclose, or report something that has happened.


What is mistreatment?

Mistreatment is generally defined within the medical education context as intentional or unintentional behaviour that shows disrespect for the dignity of others. Mistreatment can involve a single incident or a pattern of behaviour and can range from subtle gestures and/or comments to egregious actions. Any behaviour involving the mistreatment of another person compromises the learning environment.

Mistreatment includes ‘micro-aggressions’, which are often unintentional, but experienced as a pattern of, snubs, slights, put-downs, and gestures that demean or humiliate individuals based on their belonging to a group, particularly those identified by gender, race/ethnicity, sexual orientation, immigration status, and/or socioeconomic class.

The Faculty of Medicine recognizes as harmful all of the behaviours and actions that are deemed unacceptable under one or more of the statements, policies, protocols, codes and standards referenced above and listed in the Student Mistreatment Protocol.

Mistreatment can be categorized in numerous ways. Behaviours that fall under the discrimination and discriminatory harassment and sexual violence and sexual harassment categories are considered unprofessional. However, they are considered discrete mistreatment categories since they are defined and addressed through specific U of T policies as well as the Ontario Human Rights Code. Read more about this and examples of mistreatment on the MD Program webpage.

When contacting any members of our Anesthesia Team, email communications should be clearly dated and labelled “Confidential report for the attention of Dr. ” to ensure priority review.

We encourage you to reach out to a designated MD/PGME Program Leader by using the Event Disclosure FormPlease note the form will be submitted to the PGME Learner Experience Office and they will strive to contact you within 3 business days of receipt of the submission to initiate a discussion (if you provided their identity on submission).



For more information on Learner Mistreatment, please visit the PGME Learner Mistreatment website and the MD Program Student Mistreatment websites.