Learner Assistance

Who should us the yellow button?

Learners appointed to the Department of Anesthesiology & Pain Medicine can use the "yellow button" to find information or resources in cases or emergency or crisis. Please note that the "yellow button" does not connect you directly to assistance.

Please use the "yellow button" to find information on how to disclose or report issues or concerns including:

  • Learner mistreatment
  • Incivility in the learning environment
  • Instances of policies or procedures being ignored in the learning environment

If you are uncertain whether an incident should be reported to the Learner Assistance Office, please contact us for further clarification.

Urgent assistance

If you are at immediate risk, CALL 911. 

Additional information

The Department of Anesthesiology and Pain Medicine is committed to enabling a positive learning and working environment for everyone in our community. We support an integrated approach to addressing learner concerns that champions the principles articulated in the Temerty Faculty of Medicine guidelines on managing disclosures of learner mistreatment for medical students and Postgraduate Medical Education (PGME) trainees (residents and clinical fellows).

Temerty Medicine has adopted the Association of American Medical Colleges (AAMC) definition for learner mistreatment which refers to intentional or unintentional behaviours that show disrespect for the dignity of others. This may manifest as unprofessional behaviours, discrimination and discriminatory harassment, or sexual violence and sexual harassment. Review and management of disclosures will be informed by the Standards of Professional Values for Clinical (MD) Faculty and the CPSO Professional Responsibilities in Medical Education.

Discuss, Disclose or Report Learner Mistreatment

Temerty Medicine has established a centralized hub of supports and resources for learners who have witnessed or experienced mistreatment. To learn more about how to discuss, disclose, or report learner mistreatment, you can access resources here: https://meded.temertymedicine.utoronto.ca/learner-mistreatment

These web pages include an online disclosure form through which you can submit disclosures to Learner Experience in an identified or anonymous way.


The Learner Experience Office

The Learner Experience Office supports the disclosure, discussion or reporting of any form of learner mistreatment.

Visit the Learner Experience Office.

The Office of Learner Affairs

The Office of Learner Affairs supports residents in the way of Academic/Skill Enhancement, Personal/Career Counselling, Wellness and Accommodations.

Visit the Office of Learner Affairs.

Department Leadership

Within our own Department, our education leadership team are also available to support learners in accessing and understanding the supports and resources available. Our leadership team includes:

We recognize that learners may disclose an incident of alleged mistreatment to departmental / program or hospital leadership including (but not limited to):

  • Site Education Leaders;
  • Chief Residents;
  • or other trusted faculty or peers beyond those listed.

When a learner contacts an individual other than staff working in Temerty’s Office of Learner Affairs: Learner Experience, the individual receiving the disclosure should make the learner aware of the Temerty Learner Mistreatment Guidelines and:

  • Inform the learner that they may contact Learner Experience (as per above), or
  • If proceeding to manage the situation locally, contact the Director of Learner Experience if there are any questions related to how the Mistreatment Guidelines apply in the local management of learner concerns.
  • Within our own Department, our education leadership team are also available to support learners in accessing and understanding the supports and resources available.

We want learners to know that raising concerns has impact. To ensure transparency and accountability, the Learner Experience portfolio publishes an annual report that summarizes the actions that have been taken in response to submissions in an aggregated and de-identified way.

In collaboration with Temerty Medicine, Department of Anesthesiology and Pain Medicine monitors trends from learner concerns to identify systems-level interventions in partnership with the clinical departments and hospitals that can be implemented to improve the learning and working climate for us all.

The bottom line is that we are here for you, please reach out anytime!